Frequently Asked Questions


You may find the answer to your question in this FAQ section
(frequently asked questions).

If you are not satisfied with your question, please contact us by our contact form or by e-mail at It would be our pleasure to help you !

A- My article has not arrived yet?

The delivery time is specified in the description of each product.
delivery is between 7 and 25 days in most cases.
If you have not received the product ordered after six (6) weeks MAXIMUM, we will refund you within 24 hours of your request.

B-Why is the delivery so long? is partner with manufacturers and wholesalers, to offer you competitive prices.

your order is shipped directly by our partners (manufacturers and / wholesalers) from their geographical area, South America, China, India, Spain, Italy, Portugal .....

C- I wish to cancel my order, is it possible?
You have 12h from the moment your order has been made to request a cancellation. Just send us an e-mail and we will cancel your order and we will refund 100% of the amount.

D- Missing items to my order, where are they?
We work with multiple vendors, when you order, each vendor takes care of a particular product. If you order 5 different items, you will receive 5 different packages and these will arrive at different times (some will be faster, others will be slower). If you order 3 times the same product, then they will all be in the same package.

E- Do you ship internationally?

Absolutely, we can ship all over the world.

F- My item is damaged, can I have a refund?

Absolutely, if your item is broken, you can return it to us and it will be refunded.

Attention for items on sale, we do not offer a refund, but a credit equivalent to the value of your purchase. 

G- How to contact you?

If you have any questions that are not on this FAQ page, please write to us through our contact form or email:, we will get back to you soon!